Cancellation & Refund Policy

ToolsGravity offers two kinds of paid purchases: recurring Pro subscriptions (billed monthly or annually) and one-time AI credit packs. This policy explains how you can cancel and when refunds do and don't apply.

Questions? Email support@toolsgravity.com and we'll help.

• You can cancel your Pro subscription at any time from your account dashboard.
• Cancellation stops future renewals. You keep Pro access until the end of the billing period you have already paid for — it is not cut off immediately.
• After that period ends, your account moves to the free plan. Any purchased AI credits stay in your account and never expire.
• Prefer we do it for you? Email support@toolsgravity.com and we'll cancel it.

Pro subscriptions are billed in advance for the chosen period (monthly or annual).

• We do not provide refunds for partial or unused portions of a billing period, except where required by law.
• If you were charged due to a duplicate or accidental transaction, or a genuine billing error on our side, we will refund it in full — just contact us.
• When we issue a refund for a subscription charge, your Pro access for that period ends and the subscription is cancelled.

• AI credit packs are one-time purchases. Credits never expire and are used at your own pace.
• Credits are non-refundable once used.
• If you bought a pack by mistake or were charged twice and the credits are unused, contact us within 7 days of purchase and we'll refund the unused pack.

Email billing@toolsgravity.com or support@toolsgravity.com with:

• The email address on your account
• The Payment ID from your receipt
• A short note on what happened

We aim to respond within 2 business days.

Once approved, refunds are issued to your original payment method through our payment processor (Razorpay). It typically takes 5–10 business days for the amount to appear, depending on your bank or card issuer.

For anything about billing, cancellations, or refunds:

• Billing & refunds: billing@toolsgravity.com
• Support: support@toolsgravity.com
• General: hello@toolsgravity.com

See also our Shipping & Exchange Policy, Terms of Service, and Privacy Policy.