Shipping & Exchange Policy
ToolsGravity sells digital services, not physical goods — here is how delivery works and why there is no shipping involved.
A Digital-Only Service
ToolsGravity is a 100% digital service. We provide online tools and AI-powered features that run in your browser or through our servers. We do not sell, ship, or deliver any physical products.
Because nothing physical is shipped, there are no shipping charges, couriers, or delivery addresses involved in any purchase.
How Digital Delivery Works
Everything you purchase is delivered electronically and instantly:
- Pro subscription — Pro features unlock on your account immediately after a successful payment.
- AI credit packs — credits are added to your account balance immediately after payment.
There is no waiting period and nothing to track — access is granted in real time as soon as the payment is confirmed. A receipt is emailed to you automatically.
Exchanges & Returns
As a digital service, there are no physical items to exchange or return. If you have a billing question, a duplicate charge, or an issue accessing what you paid for, please see our Cancellation & Refund Policy.
If You Do Not Get Access
If your payment succeeded but Pro features or credits did not appear on your account, it is almost always a brief sync delay. If it persists, contact support@toolsgravity.com with your Payment ID and we'll fix it right away.
Contact
- Support: support@toolsgravity.com
- General: hello@toolsgravity.com
See also our Cancellation & Refund Policy, Terms of Service, and Privacy Policy.